Exchanges and refunds are not allowed. We only process exchanges in case of a manufacturing defect.

If you notice an issue with your product, contact us by email at info@ellesdelaconstruction.com to obtain return authorization.

We ship your order within Quebec via Canada Post with a flat rate of $9 per order.

• Your package will be sent with a tracking number.
• The estimated delivery time is 7 business days.

• Once your request is approved, we will cover the shipping costs and send you a similar product (subject to availability).
• If the product is out of stock, we will offer you an equivalent item of equal value.
• The returned product must be accompanied by a copy of the invoice and the authorization number.

Attention: any product returned without an authorization number will be refused and returned to you at your expense.

To be accepted, all merchandise must be in its original packaging. We will send you the instructions by email.

• The product must be in its original packaging.
• You have 7 days after receipt to report a defect.
• We will send you detailed return instructions by email.